We believe that children, parents, visitors and staff can expect to be treated with dignity and courtesy, with prompt consideration being given to their needs and wishes. School staff aim to work in partnership with parents and the wider community and welcome suggestions on how to improve their services. Any parent or visitor who has a concern about any aspect of school should bring it to the attention of their child’s class teacher in the first instance, or with the Headteacher.
If this does not have a satisfactory outcome within a reasonable period of time, or if the problem reoccurs, then we would request that you put your concerns or complaint in writing, following the complaints procedure and using the relevant form which can be found in the appendix. Please follow the link below to find our complaints policy on the LDLT website.